1. Add us to your contact email safe sender list, this is to ensure you always receive the latest updates from us.

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2. Always check your spam box or contact us directly if you did not receive any confirmation email from us.

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3. Login to your account to track your order status.

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4. Not sure if you have uploaded the most optimised file resolution? Send us your files in STEP format, indicate your order number and leave the rest to us.